Shipping policy

Last updated: 16 September 2026

WHERE WE SHIP

PawKind Essentials currently ships to Australia and New Zealand.

AUSTRALIA

Standard shipping to Australian addresses is free.

NEW ZEALAND

Available New Zealand shipping charges and any free-shipping threshold are displayed at checkout before payment.

PROCESSING

Orders are normally prepared within 1–5 business days.

Because products may be dispatched directly by our fulfilment partners, fulfilment and delivery times can vary.

ESTIMATED DELIVERY

Estimated transit is generally 7–20 business days after dispatch.

These timeframes are estimates rather than guaranteed delivery dates. Remote locations, customs processing, carrier disruption, severe weather and peak shopping periods may cause delays.

TRACKING

Tracking information is supplied when available. Tracking can take several days after dispatch to begin showing movement.

SEPARATE PARCELS

Products from one order may be dispatched from different fulfilment locations and arrive in separate parcels. Customers will not be charged additional delivery fees solely because an order is divided into separate shipments.

DELIVERY ADDRESSES

Customers are responsible for checking that the delivery address is complete and accurate before submitting an order.

Contact heyworthsam.law@gmail.com immediately if an address needs correction. We cannot guarantee changes after fulfilment begins.

DELAYED OR LOST ORDERS

If an order is substantially delayed, tracking stops updating for an extended period, or the parcel appears lost, contact us with your order number so we can investigate with the fulfilment partner or carrier.

DAMAGED DELIVERIES

Photograph the packaging and product and contact us promptly if an order arrives damaged.

CUSTOMS AND DUTIES

Customers are responsible for import taxes or duties only where those amounts are clearly disclosed as payable by the customer. PawKind Essentials currently targets Australia and New Zealand.

CONTACT

Email: heyworthsam.law@gmail.com