Frequently Asked Questions

Where do you ship?

Australia is our primary market and New Zealand is also supported.

Will my order arrive in one parcel?

Not always. Products may ship from different fulfilment partners, so items can arrive separately without extra delivery charges caused by the split.

How do I choose a size?

Measure your dog using the product size guide before ordering. If your dog is between sizes, check the individual product guidance and allow for comfort and movement.

Are dog diapers suitable for every situation?

They can help manage heat cycles, light urinary leakage and everyday hygiene, but are not a substitute for veterinary assessment. Seek veterinary advice for new, persistent or worsening symptoms.

How do I contact you?

Email heyworthsam.law@gmail.com and include your order number for order-related questions.