Refund policy

Last updated: 16 September 2026

We want you and your dog to be happy with your purchase.

RETURN REQUESTS

Contact PawKind Essentials at heyworthsam.law@gmail.com within 30 days of delivery to request a return.

For a change-of-mind return, the product must be unused, unworn, unwashed and returned in its original packaging. Please wait for return instructions before sending anything.

HYGIENE PRODUCTS

For health and hygiene reasons, dog diapers and other hygiene wear cannot be returned after being worn, washed or used unless the product is faulty, damaged, unsafe, materially different from its description, or another mandatory consumer guarantee applies.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your order arrives faulty, damaged or incorrect, contact us promptly with:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue

Depending on the circumstances and applicable consumer law, we will provide an appropriate repair, replacement, refund or other remedy.

Do not return products to an address appearing on the original parcel unless PawKind Essentials instructs you to do so.

RETURN SHIPPING

Customers are responsible for return-delivery costs for approved change-of-mind returns.

Where a product is faulty, damaged, incorrect or otherwise covered by applicable consumer law, PawKind Essentials will meet its legal responsibilities regarding reasonable return costs and remedies.

We do not charge a restocking fee for accepted returns.

REFUNDS

After an approved returned product has been received and inspected, refunds are issued to the original payment method. Your bank or payment provider may require an additional 5–10 business days to display the refund.

ORDER CANCELLATIONS

Contact us as quickly as possible if you need to cancel an order. We will try to cancel orders that have not entered fulfilment, but cancellation cannot be guaranteed once processing or dispatch has begun.

CONSUMER RIGHTS

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot legally be excluded, including applicable rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.

Contact: heyworthsam.law@gmail.com