Contact us at heyworthsam.law@gmail.com within 30 days of delivery to request a return. Change-of-mind items must be unused, unworn, unwashed and in their original packaging. Wait for return instructions before sending anything.
Hygiene products
Dog diapers and other hygiene wear cannot be returned after they have been worn, washed or used, unless faulty, damaged, unsafe, not as described or another legal guarantee applies.
Faulty, damaged or incorrect items
Email your order number and clear photos. Depending on the issue and applicable law, we will arrange an appropriate repair, replacement, refund or other remedy. Do not return an item to the supplier address shown on a parcel unless instructed.
Return costs
Customers pay return shipping for approved change-of-mind returns. Where an item is faulty, damaged, incorrect or otherwise covered by consumer law, we will meet our legal obligations regarding reasonable return costs and remedies.
Nothing on this page excludes rights that cannot lawfully be excluded, including rights under the Australian Consumer Law and New Zealand Consumer Guarantees Act 1993.